Terms and Services

 The Black Help Desk | Last Updated: June 23, 2026

1. Services Provided

The Black Help Desk provides professional web design, web development, and website hosting services. Our offerings include, but are not limited to:

• WordPress site builds and one-page website packages
• Domain and hosting setup
• SEO configuration and Google Business profile setup
• Ongoing client support through our help ticket portal at theblackhelpdesk.com

2. User Responsibilities

By using our Site and services, you agree to:

• Provide accurate and truthful information when submitting inquiries or onboarding as a client.
• Use the Site lawfully and respectfully.
• Make timely payments in accordance with your service agreement.
• Understand that we are not responsible for third-party tools, plugins, or platforms integrated into your project at your request.

3. Payment & Billing

Payment is accepted via Cash App ($theblackhelpdesk) unless otherwise agreed upon in writing. Invoices are due upon receipt unless a payment plan has been established. Failure to pay may result in service suspension or termination as outlined in Section 4.

4. Hosting & Suspension Policy

Clients on active hosting plans are subject to the following policy:

• Accounts with outstanding balances will receive a 14-day grace period before service suspension.
• Accounts suspended for 30 or more days due to non-payment may be permanently deleted with no possibility of recovery.
• The Black Help Desk is not liable for data loss resulting from non-payment or suspension.

5. Refund Policy

All payments are non-refundable. A refund may only be considered in the event that The Black Help Desk fails to deliver the agreed-upon services. Disputes must be submitted in writing to info@theblackhelpdesk.com within 7 days of the missed deliverable.

6. Intellectual Property

All content, logos, and materials on our Site are owned by The Black Help Desk and may not be copied, distributed, or modified without prior written permission. Upon full payment, clients receive ownership of their completed website deliverables.

The Black Help Desk retains the right to display completed work in its portfolio and promotional materials — including its website, social media, and case studies — unless a written waiver is provided by the client.

7. SMS Messaging

By opting in, you agree to receive customer support, account notification, and service-related text messages from The Black Help Desk. Message frequency varies. Message and data rates may apply.

• Opt-Out: To stop receiving SMS messages, reply STOP to 760-566-6247 at any time.
• Help: For assistance, reply HELP to 760-566-6247 or (215) 650-6337, or contact info@theblackhelpdesk.com.

Mobile phone numbers and SMS consent data collected through our Site or services are used exclusively for customer support, account notifications, and operational messages necessary to deliver our services. This data is never used for unrelated marketing or promotional campaigns.

Mobile phone numbers and SMS consent data will not be sold, rented, traded, or transferred to third parties or affiliates for marketing or promotional purposes. Data sharing is strictly limited to service providers that directly support our business operations and are bound by confidentiality obligations, or as required by law.

For our full Privacy Policy, visit: https://theblackhelpdesk.com/privacy-policy

8. Limitation of Liability

The Black Help Desk is not responsible for:

• Site unavailability, technical issues, or inaccuracies caused by third-party hosting providers or platforms.
• Any loss, damage, or legal claims resulting from the use or misuse of services.
• Actions or content generated by third-party plugins, tools, or integrations.

9. Third-Party Links

Our Site may contain links to third-party websites. We do not control or endorse these sites and are not responsible for their content, availability, or policies.

10. Dispute Resolution

In the event of a dispute arising from these Terms or our services, the parties agree to first attempt resolution through good-faith negotiation. If unresolved, disputes shall be submitted to mediation or binding arbitration under the rules of the American Arbitration Association. Nothing in this section prevents either party from seeking emergency injunctive relief in a court of competent jurisdiction.

11. Governing Law

These Terms and Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law provisions. Any legal proceedings shall be brought exclusively in the courts located in Philadelphia County, Pennsylvania.

12. Termination

We reserve the right to terminate or restrict access to our Site and services if a client or user violates these terms, engages in abusive behavior, or fails to fulfill financial obligations.

13. Changes to These Terms

We may update these Terms and Services at any time. Continued use of the Site or our services after changes are posted constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

14. Contact Information

If you have questions about these Terms, please contact us:

• Email: info@theblackhelpdesk.com
• Website: https://theblackhelpdesk.com